Customer Care - 10 June

Date:

10 June 2010

Price:

£47 (VAT inclusive)

Members only

Looking after your customers is an essential part of operating in any business.  Each interaction with a customer is a chance to build on your reputation with them and creates an opportunity to increase sales.

Please see feedback below from Members who attended this event:

Feedback

"Brought some issues to the front of my mind and will encourage further reviews of our own customer service"

"Interesting to see how others address customer care. I don't know if they do it any better than we do, but it does prove there is more than one way to deal with this"

"The value of these events is listening to good ideas from others and introductions to some good people"

"There were some great comments and ideas about customer care"

"Excellent presentation and subsequent discussion including plenty of information to research after the event"

"Key tip - customer service and its communication starts at the top"

"Customers are critical to the business and have to be treated that way"

"You dont need to be fancy when it comes to service....you just need to do the right things"

"I got loads of tips"

"Customer Care is about your people and the way you manage them. Also around creating the right culture in your organisation"

"Well done Eric, he pulled it together well and helped link the differrent discussions"

"Eric was excellent"

"Scott's presentation was well thought out and had good examples.

"Scott was great, he really spoke from the heart"

"Scott was very honest and inclusive"