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Successful Service Companies

6 September 2005
Members only

Firms in the service sector account for around two thirds of the UK economy.  Regardless of the particular business, they face common growth issues and in this session two successful service sector entrepreneurs, Jimmy Gilchrist and Charles Skene, shared their experiences of growth.


Here are some comments/ key tips taken from delegates who attended this event:

"This was my first event since joining the Exchange and I thoroughly enjoyed it"

"I left the meeting feeling high on enthusiasm and determined to strive to do better with my business

"Service standards are key; challenge current practices/product lines"

"Got plenty marketing tips from Jimmy Gilchrist and huge amounts of tips of varying sorts from Professor Skene about business, marketing and the infection of his enthusiasm!"

"Listening to clients is the key to successful service development"

"Once you have won won customers do not lose sight of them when you start chasing down the next prospects"

"Jimmy Gilchrist was a vey enthusiastic young man whose vigour for his business shone through. This man is hot on ensuring that his clients get good service and a feel good factor"

"Good employees are key to a successful company; treat employess well and they will work for the company and not for the wages; create an image for you and your company and fight above your weight; if you have to borrow, borrow big and be ambitious"

Venue information

Swallow Hotel Dundee


Mrs Ann Rushforth


  • Mr Jimmy Gilchrist,
  • Mr Charles Skene
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