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Strategic Customer Service

12 December 2013
£114 (Vat inclusive)
Members only
Customer care

Looking after your customer is an essential part of operating in any business.  Each interaction with a customer is a chance to build on your reputation and increase revenue.

Venue information

Hotel Du Vin At One Devonshire Gardens, Glasgow One Devonshire
G12 0UX

0141 576 2265

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Eric Flannigan, Flannigan Consulting, www.flanniganconsulting.co.uk


  • Callum Bastock, Consolidated Carriers, www.ccl-logistics.com
  • Stuart McLean, Zonal, www.zonal.co.uk
Read the biographies


This was of great value in expanding my network and I came away with some excellent ideas in how to enhance customer service

Some great nuggets of experience and a boost to making sure we continue to work on our own customer service

Key tip - how to use innovative ideas to enhance the customer experience and some suggestions to create a service driven culture

Key tip - service is a better way to compete than price

Eric did a great job of keeping the conversation within the chosen theme and also made sure everyone had a chance to contribute.

Eric managed very well to keep things on track

Speakers had excellent ideas and were happy to share openly. Fascinating stories.

Great to hear Callum's experience and over such a long time with CCL

Stuart was great and spoke with honesty and integrity, I can understand why customers like him

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