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Date:  24/06/2003 Location: Kama Sutra, Glasgow
Chairman: Mrs  Ann Rushforth
Speaker: Mr  Neil Cunningham  Mr  Jimmy  Gilchrist          

Here are some comments from delegates who attended the event:

"The sharing of techniques and practical advice for improving standards of customer care was invaluable.  I took two pages of notes that I will apply on a day-to-day basis or via our staff development programmes"

"The speakers helped to focus minds on customer care.  The ideas and comments in the room were positive, refreshing and sometimes new.  It helped measure your own levels of care in comparison to other forms of business"

"It highlighted you should involve the staff more in what the customers want and to ask for ideas for them.  I was reminded that we can say no to business without damaging the business"

"I learned a lot about customer services and met some interesting people"

" All about, getting the right staff, developing the right culture and understanding the clients needs"


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