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Date:  19/02/2004 Location: Kama Sutra Restaurant, Glasgow
Chairman: Mr  Jimmy Gilchrist
Speaker: Ms  Karen Lim                

Here are a few comments from delegates who attended this event:

"From the discussion you pick up things you have maybe noticed and need to do something different about them but have not done so, and a meeting like this re-energises you to get it moving"

"The essence of new customer relationships is good communication with the customers to understand their needs"

"Key tip I took was not to assume what a customer believes, test it"

"The value I got was a new definition of customer relations"


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