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The Entrepreneurial Exchange

The Best Customer Care

Supper Club

Customer care is a crucial element of business success.  Every contact your customers have with your business is an opportunity for you to improve your reputation with them and increase the likelihood of further sales. Due to popular demand this event was repeated to accommodate our waiting list.

Venue information

Kama Sutra 331 Sauchiehall Street
G2 3HW

0141 332 0055


Mr Ian Kerr, ID Inquiries, www.idinquiries.co.uk


  • Ms Fiona Hamilton, Fifi and Ally, www.fifiandally.com

Show venue on a map or Read the biographies.


"A valuable evening with good contributions from many people" "Great insight, shared perspectives and some interesting discussion on some of the tactics others are using to advance service in their business" "Ian was excellent, he brought people in well, kept a structure to the event and prompted questioning" "Fiona was excellent and had some interesting and novel ideas about both service and leadership" "I think supper clubs handled as this was are invaluable"

"Ian was friendly, energetic and helped everyone participate" "Fiona was knowledgeable straight talking and very persuasive" "Value was innovative tactics to consider when approaching basic objections" "I thought that the comments and experiences from the members around the table was very good and Ian chaired the event very well and made sure that everyone had a turn to talk"

"A well organised and run event. Ian worked the room to make sure everyone contributed" "Fiona - what a success story! Very refreshing and positive. How she juggles all her roles and still has time to think I will never know" "Great format. The speaker gets time to speak but above all else, everyone gets to say their bit or ask questions" "Organisation as always was very good"

"I learnt a lot in particular that my company's focus recently has been on the downturn and we seem to have forgotten about customer care and our main company function" "These events are unbelievable - just give us more" "Very pleasant surroundings and as always the food is always good"

Upcoming events

Registered in Scotland. Company registration number SC160976.
Registered office: Barncluith Business Centre, Townhead Street, Hamilton, ML3 7DP. Developed by Mercurytide