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08 July 2004
The Herald
Graham Technology wins multi-million-pound Kiwi deal

GRAHAM Technology, the Renfrewshire-based software company, yesterday said it had won a contract to supply Telecom, New Zealand's national telecoms provider, with a multi-million pound customer management package.
The exact value of the deal was not disclosed, although a company insider said it was 'certainly in the millions and more than the 3.5m Eskom deal we announced last month'.
Inchinnan-based Graham Technology's GT-X software package will be used by Telecom to handle its customer service, marketing and sales transactions via contact centres, internet and retail outlets, servicing the company's four million-plus clients.
Ross McGown, managing director for the company's Asia-Pacific, said: 'Graham Technology's agreement with Telecom forms the beginning of a longer-term relationship, proposed to deploy GT-X across all of Telecom's front-end applications.
'The first phase of the relationship has been to deliver a configurable, outbound campaign management solution that enables Telecom to configure and deploy marketing campaigns in minutes.'
Last month, Graham Technology scooped a 3.5m order to supply its GT-X software to Eskom, one of the world's largest power generation companies, which supplies more than 95% of South Africa's electricity needs
Graham Technology yesterday said the New Zealand deal marked 'a significant client win within Asia-Pacific, which will be followed by a number of others over the coming months'.

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